This Is What a Real Remote Client Success Manager Job Looks Like in 2026.
If you know how an agency delivers results from end to end, and you can open an ad account and find the problem yourself, this is the seat. You own the client relationship for our clients: mostly SMP and PMU clinics, plus hair restoration, aesthetics and other local service businesses. Full-time employee position, remote, based in Canada. CAD $5,000–$7,000 a month. US-based agency. Working the EST day.
Monthly Compensation (CAD)
Monthly base in Canadian dollars, set by experience. Plus an upgrade commission: 15% of the monthly increase every time a client you manage moves from Growth Mode to Scale Mode — US$225/month per upgrade for 3 months, starting after your 90-day probation.
How We Measure Success
We track client retention, client results (booked consults and paying clients), check-in completion, issue resolution speed, and upgrades to Scale Mode. You own the client relationship end to end.
Served
Local Service Businesses
We'll Be Straight With You.
We value clarity and upfront transparency. Here is exactly what this role is and is not.
What This Job Is
- ✓A full-time employee position (not a contract), remote from anywhere in Canada. Monday–Friday, 8 AM–5 PM EST. Stable and predictable.
- ✓Paid every month in CAD: a $5,000–$7,000 base. After your 90-day probation, you also earn US$225/month for 3 months for every client you upgrade from Growth Mode to Scale Mode (paid while the client stays in Scale Mode).
- ✓The first point of contact for our clients across North America and the UK: mostly scalp micropigmentation (SMP) and permanent makeup (PMU) clinics, plus hair restoration, aesthetics and other local service businesses.
- ✓Knowing our process end to end: onboarding, CRM and landing pages, Meta and Google ads, creatives, appointment setters, and reporting.
- ✓Hands-on when needed: you open the ad account, the CRM pipeline or the tracking yourself to find out why a client's results moved, before you talk to the client.
- ✓Running regular check-ins, keeping clinic owners informed, and spotting clients who are ready to grow into Scale Mode.
- ✓Coordinating the pod: media buyers, appointment setters, CRM specialist and creative team.
- ✓Clear documentation in Slack, Asana, Loom and Google Docs.
What This Job Is Not
- ×Not a message relay. You don't just pass questions to the team; you diagnose the problem first and come with an answer or a plan.
- ×Not cold sales or outbound prospecting. You grow and keep existing clients.
- ×Not a media buyer seat. Our media buyers run the campaigns; you need to understand and check them, not build them.
- ×Not a side gig. 100% dedicated focus during working hours. No other clients, agencies, or freelancing.
- ×Not set-and-forget. Consistent weekly communication and unprompted status updates are required.
- ×Not an entry-level job. You need at least 3 years in a client-facing agency role, including at least 1 year working hands-on in Meta Ads Manager.
What You Get When You're the Right Fit.
CAD $5,000–$7,000, Every Month
A monthly base salary in Canadian dollars as a full-time employee, set by experience, paid on a reliable schedule.
Upgrade Commission
15% of the monthly increase when a client you manage upgrades from Growth Mode to Scale Mode. Today that's US$225/month per upgrade, paid for 3 months while the client stays in Scale Mode. Starts after your 90-day probation; no cap on upgrades.
Focused Niches. Deep Expertise.
Specialized focus on SMP and PMU clinics, hair restoration and other aesthetics businesses, with battle-tested playbooks and established industry authority.
Full Pod Support
Work alongside dedicated media buyers, appointment setters, a CRM specialist, and a creative team.
Modern AI-Native Tooling
Use AI tools for call summaries, reporting prep, and client communication.
Real Career Trajectory
Lead client operations and help build out the client success team as the agency scales.
What We're Looking For.
Read every requirement carefully. If even one doesn't fit, this role is not the right match.
- ✓At least 3 years in a client-facing role at a digital marketing agency (account management or client success).
- ✓At least 1 year working hands-on in Meta Ads Manager: you can read campaign, ad set and ad results and spot what changed. Google Ads experience is a plus.
- ✓Solid understanding of lead generation metrics (CPL, booked consults, show rate, cost per client) and how they connect.
- ✓A track record of keeping clients, running review calls, and calming difficult situations.
- ✓Based in Canada and legally able to work there. We are only hiring in Canada for this role.
- ✓Available full-time, Monday–Friday, 8 AM–5 PM EST.
- ✓Exceptional verbal and written English communication skills.
- ✓Fast, reliable internet (50 Mbps+) with mobile hotspot failover and power backup.
- ✓Dedicated, quiet workspace suitable for professional client video meetings.
- ✓100% dedicated to 7FSMP — no freelancing, moonlighting, or other agency commitments.
Built on a System. Operated by Specialists.
Seven Figure SMP was founded in 2020 by James Viola. Since then, we've served over 200 clients across the US, UK, Canada, Australia, and Ireland — mostly scalp micropigmentation (SMP) and permanent makeup (PMU) artists, plus hair restoration and other aesthetics businesses and selected local service businesses — with roughly 100 active clients at any given time.
We don't chase every niche. We've spent 6 years going deep on SMP and the aesthetics businesses around it, and built a system — The SMP Growth Machine — that's measured end-to-end. Every account tracks leads, booked consultations, show-ups, and paying clients — so decisions get made on what actually moves our clients' bottom lines, not on CPMs, CPCs, or CPLs alone.
As a Client Success Manager, you know that system inside out. You keep clinic owners aligned with their growth goals, check the work yourself when results move, and grow the right clients into Scale Mode. Own your client pod. Know the whole machine. Escalate with intent.
Here's Exactly How Hiring Works.
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Step 1 — Application, Loom Video + Culture Index (about 30 minutes)
You submit the form below with a short Loom video: introduce yourself, how you run client relationships, and how you dig into an ad account when results drop. You'll also complete our short Culture Index survey. We review every application personally.
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Step 2 — Client & Account Scenario Test
A realistic test: diagnose a client's drop in results from the account numbers, then write the client response and the plan for the team.
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Step 3 — Team Interview
Meet with operations to evaluate communication style, composure, ad account knowledge, and problem-solving.
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Step 4 — Final Conversation with Leadership
Final alignment on expectations, client portfolio, and onboarding.
Own Client Success End to End. Earn CAD $5,000–$7,000.
You take pride in keeping clients, getting them results, and knowing the work well enough to check it yourself. Join an agency that pays well, with clear upside for every client you grow.
This is that team. Apply below.
Start Your Application →Read every section above before applying. Submissions that do not meet requirements will not be considered.